Privacy policy
Effective date: April 11, 2026
Last updated: April 11, 2026
Introduction
My Jewellery Shop Pty Ltd (ABN 59 143 898 604), trading as My Jewellery Shop, is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, disclose, and otherwise manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By visiting our website at www.myjewelleryshop.com.au, making a purchase, booking an appointment, or otherwise engaging with us, you consent to the collection and use of your information as described in this policy.
We may update this policy from time to time. The current version will always be available on our website with the effective date noted above. We encourage you to review this page periodically so that you remain comfortable with how we handle your information.
Who We Are
My Jewellery Shop is an Australian family-owned, female-founded fine jewellery boutique located on the Gold Coast, Queensland. If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:
My Jewellery Shop Pty Ltd
2231 Gold Coast Highway, Nobby Beach QLD 4218
Phone: (07) 5572 9009
Email: service@myjewelleryshop.com.au
Website: www.myjewelleryshop.com.au
Business hours: Monday to Friday 9:00am to 4:30pm, Saturday 9:00am to 3:00pm (AEST)
What Personal Information We Collect
We may collect the following types of personal information:
Information you provide to us
- Your name, email address, phone number, and delivery or billing address
- Payment information (processed securely via our payment provider; we do not store full card details on our systems)
- Ring size, jewellery preferences, and custom design specifications
- Information provided when booking an appointment, submitting an enquiry, or completing a contact form
- Responses to surveys, competitions, or promotional offers
- Any other information you choose to share with us in store, by phone, or in writing
Information collected automatically
- Browser type, IP address, and device information when you visit our website
- Pages visited, time spent on pages, links clicked, and referring URLs
- Cookie and tracking data, as described in Section 7 of this policy
Sensitive information
We do not intentionally collect sensitive information (such as health information, racial or ethnic origin, or financial account details beyond what is necessary to process a transaction). If any sensitive information is shared with us during a custom design consultation or other service, we will handle it with the highest level of care and will only use it for the purpose for which it was provided.
How We Use Your Personal Information
We use the personal information we collect for the following purposes:
- Processing and fulfilling your orders, including delivery and after-sales support
- Managing your appointments, enquiries, and custom design requests
- Communicating with you about your purchase, order status, or service
- Sending you promotional emails, new arrivals, special offers, and jewellery care tips, where you have opted in or where we are otherwise permitted to do so under the Spam Act 2003 (Cth)
- Conducting market research and customer satisfaction surveys
- Improving our website, products, and services
- Complying with our legal and regulatory obligations
- Internal record keeping and business administration
We will not use your personal information for any purpose unrelated to the above without first obtaining your consent.
Marketing and Direct Communications
We may send you promotional emails or messages about our products, services, events, and offers where you have provided your email address and either opted in or made a recent purchase, in accordance with the Spam Act 2003 (Cth).
Every marketing communication we send will include a clear and simple option to unsubscribe. You can opt out at any time by clicking the unsubscribe link in any of our emails, or by contacting us directly at service@myjewelleryshop.com.au or (07) 5572 9009. We will process your request promptly and at no charge.
Please note that even after unsubscribing from marketing communications, we may still need to send you transactional messages related to your orders, such as order confirmations and shipping updates.
Disclosure of Your Personal Information
Third-party service providers
We may share your personal information with trusted third-party service providers who assist us in operating our business, including:
- E-commerce and website platform providers (including Shopify)
- Payment gateway providers
- Delivery and logistics companies
- Email marketing platforms
- Analytics and advertising platforms (including Google Analytics and Meta)
These providers are given access only to the information necessary to perform their services and are required to handle your information in accordance with applicable privacy laws.
Overseas recipients
Some of the third-party platforms and service providers we use may store or process your personal information on servers located outside Australia, including in the United States and the European Union. By using our website or services, you consent to your personal information being disclosed to these overseas recipients.
We take reasonable steps to ensure that any overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles. However, where an overseas recipient is not subject to a law substantially similar to the APPs, we are not responsible for the way they handle your information once it has been disclosed to them.
Other disclosures
We will not sell, rent, or trade your personal information to any third party. We may disclose your information if required to do so by law, in connection with legal proceedings, or to protect the rights, property, or safety of My Jewellery Shop, our customers, or others.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how our site is being used. A cookie is a small text file placed on your device when you visit a website.
We use the following types of cookies on our website:
- Essential cookies: required for the website to function, including your shopping cart and checkout session
- Analytics cookies: used to track website traffic, page performance, and visitor behaviour (for example, via Google Analytics)
- Marketing cookies: used to serve relevant advertisements and measure campaign effectiveness (for example, via Meta Pixel and Google Ads)
- Preference cookies: used to remember your settings and preferences between visits
You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our website, including the checkout process.
For more information about how Google uses data collected through our website, visit: www.google.com/policies/privacy/partners
How We Protect Your Information
We take the security of your personal information seriously. We have implemented appropriate physical, electronic, and administrative safeguards to protect your information from unauthorised access, misuse, loss, or disclosure.
Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted during your visit, including at checkout. Payment information is processed through a secure, PCI-compliant payment gateway and is not stored on our systems.
Despite these measures, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.
How Long We Retain Your Information
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. As a general guide:
- Customer order and transaction records are retained for a minimum of seven years, in accordance with Australian tax and financial record-keeping obligations
- Marketing preferences and contact information are retained until you unsubscribe or request deletion
- Website analytics data is retained in accordance with the retention settings of the relevant platform (for example, Google Analytics)
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.
Accessing and Correcting Your Personal Information
Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, and to request that any inaccurate, incomplete, or outdated information be corrected.
To make a request for access or correction, please contact us in writing:
Privacy Enquiries
My Jewellery Shop Pty Ltd
2231 Gold Coast Highway, Nobby Beach QLD 4218
Email: service@myjewelleryshop.com.au
We will respond to your request within a reasonable timeframe and in accordance with our obligations under the APPs. We may need to verify your identity before granting access. We will not charge a fee simply for making an access request, though a reasonable fee may apply where significant time or resources are required to fulfil it.
If we are unable to provide access or make a correction, we will explain our reasons in writing.
Notifiable Data Breaches
We are subject to the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). If we become aware of a data breach that is likely to result in serious harm to any affected individuals, we will notify those individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.
We maintain an internal data breach response plan and will take immediate steps to contain and assess any suspected or confirmed breach.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without appropriate parental consent, please contact us and we will take steps to remove that information promptly.
Links to Other Websites
Our website may contain links to third-party websites for your convenience or reference. These sites are not operated by us and are not governed by this Privacy Policy. We have no control over their content or privacy practices, and we encourage you to review the privacy policy of any external website you visit.
Complaints and Further Information
If you have a concern or complaint about the way we have handled your personal information, we encourage you to contact us first so we can work together to resolve the matter:
Email: service@myjewelleryshop.com.au
Phone: (07) 5572 9009
Post: My Jewellery Shop Pty Ltd, 2231 Gold Coast Highway, Nobby Beach QLD 4218
We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, or if you wish to escalate your complaint, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
