Here at My Jewellery Shop we want to make things as easy as possible and we offer a wide range of payment options for purchases and custom designs. We accept all card types in-store and are currently accepting Mastercard, Visa, American Express, Paypal, Afterpay, Apple Pay, Google Pay and Paypal online.
Afterpay - Available In-store & Online
Buy Now & Pay Later with Afterpay. How it works: Afterpay will split your purchase into 4 installments, the first is due at the time of purchase and the remainder every fortnight. With interest-free payments, the only fees are for late-payments and you can enjoy instant approval and normal shipment. Afterpay purchases can be up to $1000.
https://www.afterpay.com/en-AU/index
Zip - Available In-store & Online
Apply online and start using Zip. How it works: Every time you make a purchase Zip will simply add it to your account. Then at the beginning of the month, they send you a summary (called a "statement") of what you spent and what you paid in the month. You can then pay it back in full at the end of the month or pay over time from as little as $40 a month, interest free. Purchases over $1000 are interest-free for 3 months, please contact Zip for more information.
Layby - Available In-Store
Call us on (07) 5572 9009 or email us at service@myjewelleryshop.com.au to find out what layby options we can offer you.
frequently asked questions
my jewellery shop
Q: Do you do repairs?
A: Yes, we offer repair services for a wide range of items, including chains, rings, and bracelets. Each piece is carefully assessed, and a personalised quote will be provided based on the specific repair needs.
Q: What are your time frames for designs?
A: For custom-designed engagement rings, wedding bands, or other bespoke pieces, the estimated completion time is 6 to 10 weeks, unless otherwise arranged with our design team. Please note that all time frames are provided as a general guide
Q: What is your time frame for resizes?
A: Resizing services are typically completed within 5-7 days, unless otherwise arranged. Please note that all time frames are provided as an estimate.
Q: Do you do free re-sizes on items purchased in-store?
A: Yes, for items over $2,000, we offer complimentary resizing. For items below this amount, we provide resizing at a special rate. Please note that the ability to resize depends on the metal type and the extent of the size adjustment required.
Q: Is your craftsmanship local?
A: Yes, most of our jewellers are locally based on the Gold Coast. For certain specialised tasks, we may send pieces to jewellers with the specific expertise required. Rest assured, all items are personally handled by the owner during transport to ensure they are carefully cared for and returned without any damage. Additionally, we are fully covered by insurance during the entire process, providing you with extra peace of mind.
Q: What is your experience?
A: We are a proud family business with 47 years of experience in the jewellery industry. For more than a decade, My Jewellery Shop has been an integral part of the Nobby’s Beach community, with most of our staff each bringing over 10 years of expertise to ensure exceptional service and craftsmanship.
Q: Are your pieces sustainably made?
A: Yes, all of our jewellery is crafted using ethically sourced and recycled materials, including our packaging, ensuring a commitment to sustainability at every step. We take pride in creating beautiful pieces that are both environmentally conscious and responsibly made.
Q: Do you have a jeweller on site?
A: Yes, we have an on-site jeweller available in-store on Tuesdays and Thursdays who can assist with design ideas, provide quotes, and complete minor repairs on the spot. This allows us to offer you expert advice and quick service for your jewellery need.
Q: Do you clean jewellery and how long does it take?
A: Yes, we offer professional jewellery cleaning services. For engagement and wedding rings, the cleaning process typically takes around 20 minutes. White gold pieces, however, require rhodium plating approximately every 18 months, which involves a jeweller's expertise. For other jewelry items, cleaning may take up to 5-7 days, depending on the condition and design of the piece.
Q: Does your jewellery come with a guarantee?
A: Yes, most pieces come with a 12-month manufacturer's guarantee. We are happy to assess any item outside of this period if the damage appears unreasonable. Additionally, all engagement and wedding rings purchased from My Jewellery Shop come with a 7-year Diamond Guarantee, which requires a complimentary clean and inspection every 6 months to maintain the validity of your diamond warranty.
Q: Can you cut my ring off if it gets stuck?
A: Yes, most of our staff, along with our on-site jeweller, are trained to safely remove jewellery pieces that may be stuck, including cutting off gold and silver rings if necessary. After removal, we will provide a quote for repair and resizing of the piece, should you choose to proceed with restoring it.
Q: Are your diamonds ethically sourced?
A: Yes, both our natural earth-grown diamonds and lab-grown diamonds are sourced with traceable origins. Each diamond we source is accompanied by a certificate to verify its origin and authenticity. This ensures that every diamond we offer meets the highest ethical and quality standards, giving you peace of mind with your purchase.
Q: Where can I find you?
A: We are located at 2231 Gold Coast Highway, Nobby Beach, QLD, 4218, and are open 6 days a week. Additionally, you can shop with us online anytime, 24/7.
Q: Do you have on-site parking?
A: Yes, we offer free on-site parking conveniently located right in front of our store, with wheelchair access for ease of entry. This makes it a convenient option for those looking to avoid crowded shopping centres and provides a comfortable experience for elders and anyone with mobility needs.
Q: How long does shipping take?
A: Orders are typically processed within 24-48 hours, during which time you will receive a dispatch notification and tracking number. For more detailed information about shipping timelines, please visit our shipping page.
Q: How do I return my purchase?
A: If you wish to return your purchase, please visit our returns page for detailed information and instructions.