The MJS team have worked together to include all your frequently asked questions!
Still have a question? Contact us here.
Q: What are your time frames for designs?
A: For custom designed engagement rings, wedding rings or other custom-made pieces you can expect your piece to be finished between 6-8 weeks unless discussed otherwise with our designs team. All time frames are a guide only.
Q: Do you do free re-sizes on items purchased in-store?
A: Yes, on items over $2000, otherwise we offer a special price, MJS pieces purchased can be resized depending on the metal and size change.
Q: What is your time frame for resizes?
A: Our resizes can be done between 5-7 days unless discussed otherwise. All time frames are a guide only.
Q: What is your experience?
A: We are a family business that has been in the jewellery trade for over 40 years. My Jewellery Shop has also been part of the Nobby’s Beach community for over 10 years.
Q: Is your craftsmanship local?
A: Yes, most of our jewellers are local on the Gold Coast, some specialist jobs may be sent to jewellers more suited for the individual task, all pieces are specially cared for to and from the jewellers by the owner to ensure there is no damage.
Q: Are your pieces sustainably made?
A: Yes, all our jewellery is made using ethically sourced and recycled materials including our packaging materials.
Q: Do you have a jeweller on site?
A: Yes, we have an on-site jeweller on Tuesdays and Thursdays in-store who can assist with design ideas, quotes and can also complete minor repairs in-store. Book Here!
Q: Does your jewellery come with a guarantee?
A: Yes, most pieces come with a 12 month manufacturers guarantee. We will always assess any individual piece outside of this period if we feel the damage is unreasonable.
Q: Are your diamonds ethically sourced?
A: Yes both our natural earth-grown diamonds and lab-grown diamonds are sourced with traceable origins. All of our sourced diamonds come with a certificate to confirm their origin.
Q: Do you clean jewellery and how long does it take?
A: Yes, we clean jewellery. For engagement and wedding rings the cleaning only takes around 20 minutes. For white gold pieces, Rhodium plating is recommended every 18 months which does require a jeweller, with other jewellery pieces cleaning can take up to 5-7 days depending on the state of the jewellery as well as the design of the piece.
Q: Can you cut my ring off if it gets stuck?
A: Yes most staff and our on-site jeweller are trained to safely remove any jewellery pieces that may be stuck. This includes the cutting off of gold and silver rings, we will then quote to repair and re-size the piece.
Q: Do you do repairs?
A: Yes, we can repair almost anything including chains, rings and bracelets. Each piece will be assessed and quoted on an individual basis.
Q: Where can I find you?
A: We are located at 2231 Gold Coast Highway, Nobby Beach, 4218, QLD and we are open 6 days a week, you can also shop online 24/7.
Q: Do you have on-site parking?
A: Yes we have free on-site parking right in front of our store which is wheelchair accessible!
Q: How do I return my purchase?
A: If you would like to return your purchase, please find the information on our returns page here.
Q: How long does shipping take?
A: Our orders are typically processed between 24-48 hours and you can expect an order dispatch notification and shipping number during this time. For more information about shipping timelines please see our shipping page here.
Complimentary Gift Wrapping
Here at My Jewellery Shop we offer complimentary gift wrapping on your order whether in-store or online! If you are shopping online and would like your order gift wrapped, please write a note in the section provided and we can wrap your beautiful pieces in the colour of your choosing. Please refer to the table below for the different colours that are available.
Wrapping Paper Colours
Pink, silver, peach, white, and black
Christmas Season Colours
Red, or patterned Christmas paper
My Jewellery Shop Ribbon
Available in red, white, and black
Plain Curling Ribbon
Available in pink, purple, light blue, dark blue, gold, silver, red, and green