GENERAL CARE FOR ALL JEWELLERY TYPES
Your jewellery is important to you, and we want it to always be in perfect condition, looking sensational.
Maintaining your jewellery is just a matter of routine care and cleaning, here are a few helpful tips to keeping your pieces looking as good as new.
- Remove jewellery before entering any aquatic environment, while conducting cleaning tasks or while doing exercise.
- Thoroughly dry your jewellery with a clean, dry and soft cloth once it has been exposed to water.
- Makeup, Perfume and hairspray can damage your jewellery. Make sure that your accessories are the last to be put on.
- Make sure that your jewellery is the first thing to come off before getting undressed.
- Gently wipe your jewellery clean to remove skin oils and makeup.
- To avoid scratching your jewellery you should keep it stored in a separate compartment within your jewellery box.
DIAMOND CARE
- Delicate pieces should not be worn every day.
- Diamond pieces should be professionally cleaned once a year.
- Regularly check rings to ensure claws or settings are not damaged.
- If there is damage, avoid wearing the item until it has been checked by a qualified jeweller.
- Prepare a small bowl of warm water with a mild detergent. Brush pieces gently with a soft toothbrush and rinse under warm running water then pat dry with a soft cloth.
- Alternatively you may purchase jewellery cleaner which comes with its own easy to follow instructions or better yet bring it into My Jewellery Shop for a professional clean.
PEARL CARE
- Pearls are porous and must be kept separately from other jewellery wrapped in a soft cloth or pouch.
- Do not store pearls in an airtight container as they need moisture.
- Ensure your pearls do not touch perfumes or lotions as it may deteriorate the surface of the pearl.
- Ideally, pearls should be restrung every two years to ensure that the pearls are secure.
- Gently wipe the pearls with a warm, damp cloth to remove body oils or dirt (which may harm the colours) before putting them away.
- Wash pearls periodically with mild soap (NOT detergent) and a soft cloth. When finished washing the pearls, rinse them in clean water and wrap them in a thin, damp cotton towel to dry. If the pearls are especially dirty, wipe the pearl with acetone polish remover. Acetone will not hurt pearls. DO NOT use jewellery cleaners with ammonia or vinegar in them.
WHITE GOLD
- White gold jewellery is rhodium plated and is susceptible to wear over time.
- Avoid wearing white gold jewellery while performing household tasks.
- White gold should be professionally cleaned, polished and re-plated annually to ensure longevity and shine.
- In between professional cleans you can maintain your precious jewels at home with jewellery cleaner which comes with its own easy to follow instructions, this available from My Jewellery Shop.
SILVER
- Polished Silver is usually suitable for everyday wear unless it is a fragile design. It can be cleaned with a silver cleaning cloth. More difficult or stubborn tarnishing may require use of a commercial cleaning metal polish or silver foam.
- Oxidised silver is usually suitable for everyday wear unless it is a fragile design. It is best to clean oxidised silver with a soft cleaning cloth or wash with warm soapy water. Do not use silver dip as this can remove the oxidation.
- Stainless Steel is extremely strong and is suitable for everyday wear. It can be cleaned with a soft cloth or warm soapy water.
frequently asked questions
my jewellery shop
Q: Do you do repairs?
A: Yes, we offer repair services for a wide range of items, including chains, rings, and bracelets. Each piece is carefully assessed, and a personalised quote will be provided based on the specific repair needs.
Q: What are your time frames for designs?
A: For custom-designed engagement rings, wedding bands, or other bespoke pieces, the estimated completion time is 6 to 10 weeks, unless otherwise arranged with our design team. Please note that all time frames are provided as a general guide
Q: What is your time frame for resizes?
A: Resizing services are typically completed within 5-7 days, unless otherwise arranged. Please note that all time frames are provided as an estimate.
Q: Do you do free re-sizes on items purchased in-store?
A: Yes, for items over $2,000, we offer complimentary resizing. For items below this amount, we provide resizing at a special rate. Please note that the ability to resize depends on the metal type and the extent of the size adjustment required.
Q: Is your craftsmanship local?
A: Yes, most of our jewellers are locally based on the Gold Coast. For certain specialised tasks, we may send pieces to jewellers with the specific expertise required. Rest assured, all items are personally handled by the owner during transport to ensure they are carefully cared for and returned without any damage. Additionally, we are fully covered by insurance during the entire process, providing you with extra peace of mind.
Q: What is your experience?
A: We are a proud family business with 47 years of experience in the jewellery industry. For more than a decade, My Jewellery Shop has been an integral part of the Nobby’s Beach community, with most of our staff each bringing over 10 years of expertise to ensure exceptional service and craftsmanship.
Q: Are your pieces sustainably made?
A: Yes, all of our jewellery is crafted using ethically sourced and recycled materials, including our packaging, ensuring a commitment to sustainability at every step. We take pride in creating beautiful pieces that are both environmentally conscious and responsibly made.
Q: Do you have a jeweller on site?
A: Yes, we have an on-site jeweller available in-store on Tuesdays and Thursdays who can assist with design ideas, provide quotes, and complete minor repairs on the spot. This allows us to offer you expert advice and quick service for your jewellery need.
Q: Do you clean jewellery and how long does it take?
A: Yes, we offer professional jewellery cleaning services. For engagement and wedding rings, the cleaning process typically takes around 20 minutes. White gold pieces, however, require rhodium plating approximately every 18 months, which involves a jeweller's expertise. For other jewelry items, cleaning may take up to 5-7 days, depending on the condition and design of the piece.
Q: Does your jewellery come with a guarantee?
A: Yes, most pieces come with a 12-month manufacturer's guarantee. We are happy to assess any item outside of this period if the damage appears unreasonable. Additionally, all engagement and wedding rings purchased from My Jewellery Shop come with a 7-year Diamond Guarantee, which requires a complimentary clean and inspection every 6 months to maintain the validity of your diamond warranty.
Q: Can you cut my ring off if it gets stuck?
A: Yes, most of our staff, along with our on-site jeweller, are trained to safely remove jewellery pieces that may be stuck, including cutting off gold and silver rings if necessary. After removal, we will provide a quote for repair and resizing of the piece, should you choose to proceed with restoring it.
Q: Are your diamonds ethically sourced?
A: Yes, both our natural earth-grown diamonds and lab-grown diamonds are sourced with traceable origins. Each diamond we source is accompanied by a certificate to verify its origin and authenticity. This ensures that every diamond we offer meets the highest ethical and quality standards, giving you peace of mind with your purchase.
Q: Where can I find you?
A: We are located at 2231 Gold Coast Highway, Nobby Beach, QLD, 4218, and are open 6 days a week. Additionally, you can shop with us online anytime, 24/7.
Q: Do you have on-site parking?
A: Yes, we offer free on-site parking conveniently located right in front of our store, with wheelchair access for ease of entry. This makes it a convenient option for those looking to avoid crowded shopping centres and provides a comfortable experience for elders and anyone with mobility needs.
Q: How long does shipping take?
A: Orders are typically processed within 24-48 hours, during which time you will receive a dispatch notification and tracking number. For more detailed information about shipping timelines, please visit our shipping page.
Q: How do I return my purchase?
A: If you wish to return your purchase, please visit our returns page for detailed information and instructions.