A: Yes, we offer repair services for a wide range of items, including chains, rings, and bracelets. Each piece is carefully assessed, and a personalised quote will be provided based on the specific repair needs.

A: For custom-designed engagement rings, wedding bands, or other bespoke pieces, the estimated completion time is 6 to 10 weeks, unless otherwise arranged with our design team. Please note that all time frames are provided as a general guide

A: Resizing services are typically completed within 5-7 days, unless otherwise arranged. Please note that all time frames are provided as an estimate.

A: Yes, for items over $2,000, we offer complimentary resizing. For items below this amount, we provide resizing at a special rate. Please note that the ability to resize depends on the metal type and the extent of the size adjustment required.

A: Yes, most of our jewellers are locally based on the Gold Coast. For certain specialised tasks, we may send pieces to jewellers with the specific expertise required. Rest assured, all items are personally handled by the owner during transport to ensure they are carefully cared for and returned without any damage. Additionally, we are fully covered by insurance during the entire process, providing you with extra peace of mind.

A: We are a proud family business with 47 years of experience in the jewellery industry. For more than a decade, My Jewellery Shop has been an integral part of the Nobby’s Beach community, with most of our staff each bringing over 10 years of expertise to ensure exceptional service and craftsmanship.

A: Yes, all of our jewellery is crafted using ethically sourced and recycled materials, including our packaging, ensuring a commitment to sustainability at every step. We take pride in creating beautiful pieces that are both environmentally conscious and responsibly made.

A: Yes, we have an on-site jeweller available in-store on Tuesdays and Thursdays who can assist with design ideas, provide quotes, and complete minor repairs on the spot. This allows us to offer you expert advice and quick service for your jewellery need.

A: Yes, we offer professional jewellery cleaning services. For engagement and wedding rings, the cleaning process typically takes around 20 minutes. White gold pieces, however, require rhodium plating approximately every 18 months, which involves a jeweller's expertise. For other jewelry items, cleaning may take up to 5-7 days, depending on the condition and design of the piece.

A: Yes, most pieces come with a 12-month manufacturer's guarantee. We are happy to assess any item outside of this period if the damage appears unreasonable. Additionally, all engagement and wedding rings purchased from My Jewellery Shop come with a 7-year Diamond Guarantee, which requires a complimentary clean and inspection every 6 months to maintain the validity of your diamond warranty.

A: Yes, most of our staff, along with our on-site jeweller, are trained to safely remove jewellery pieces that may be stuck, including cutting off gold and silver rings if necessary. After removal, we will provide a quote for repair and resizing of the piece, should you choose to proceed with restoring it.

A: Yes, both our natural earth-grown diamonds and lab-grown diamonds are sourced with traceable origins. Each diamond we source is accompanied by a certificate to verify its origin and authenticity. This ensures that every diamond we offer meets the highest ethical and quality standards, giving you peace of mind with your purchase.

A: We are located at 2231 Gold Coast Highway, Nobby Beach, QLD, 4218, and are open 6 days a week. Additionally, you can shop with us online anytime, 24/7.

A: Yes, we offer free on-site parking conveniently located right in front of our store, with wheelchair access for ease of entry. This makes it a convenient option for those looking to avoid crowded shopping centres and provides a comfortable experience for elders and anyone with mobility needs.

A: Orders are typically processed within 24-48 hours, during which time you will receive a dispatch notification and tracking number. For more detailed information about shipping timelines, please visit our shipping page.

A: If you wish to return your purchase, please visit our returns page for detailed information and instructions.