Our Jewellery Valuation Specialist uses an eight-point appraisal process for analysing jewellery and assessing its real worth. It’s a rigorous approach which involves individually testing all facets of the piece and then checking it against current market demand.
1) Purpose of the Appraisal
This is confirmed with the customer and is important as the valuation needs to reflect the market use of the jewellery. For example, if it is for insurance purposes, a family law hearing or private sale.
2) Metal Tests
Metals are tested using acid or electronic analysis to determine the caratage of the jewellery, e.g. 9ct, 14ct, 18ct etc.
3) Gemstone Identification
Gemstones are identified using a x10 loupe eyeglass or more complex techniques involving a binocular microscope, ultra violet light testing or refractive index analysis.
4) Quality Analysis
Grading of the gemstone is achieved through detailed analysis of its colour, cut and clarity.
5) Size Analysis
The gemstone is measured and its weight calculated.
6) Manufacture Identification
An assessment is made of how the item was manufactured, such as cast, handmade or a combination of both.
7) Type and Quality of Settings
Each type of setting within a piece of jewellery is individually assessed for its quality and complexity as it can affect the overall valuation. There may be more than one type of setting, such as grain, claw, rubover and channel etc.
8) Valuation Certificate
Each component of the piece, including the mount, settings and gemstones, are then given a price. These are combined to establish an estimated value based on the market purpose of the jewellery. The valuation is then recorded on an appraisal certificate together with a high definition photograph of the item.
frequently asked questions
MY JEWELLERY SHOP
Q: Do you do repairs?
A: Yes, we offer repair services for a wide range of items, including chains, rings, and bracelets. Each piece is carefully assessed, and a personalised quote will be provided based on the specific repair needs.
Q: What are your time frames for designs?
A: For custom-designed engagement rings, wedding bands, or other bespoke pieces, the estimated completion time is 6 to 10 weeks, unless otherwise arranged with our design team. Please note that all time frames are provided as a general guide
Q: What is your time frame for resizes?
A: Resizing services are typically completed within 5-7 days, unless otherwise arranged. Please note that all time frames are provided as an estimate.
Q: Do you do free re-sizes on items purchased in-store?
A: Yes, for items over $2,000, we offer complimentary resizing. For items below this amount, we provide resizing at a special rate. Please note that the ability to resize depends on the metal type and the extent of the size adjustment required.
Q: Is your craftsmanship local?
A: Yes, most of our jewellers are locally based on the Gold Coast. For certain specialised tasks, we may send pieces to jewellers with the specific expertise required. Rest assured, all items are personally handled by the owner during transport to ensure they are carefully cared for and returned without any damage. Additionally, we are fully covered by insurance during the entire process, providing you with extra peace of mind.
Q: What is your experience?
A: We are a proud family business with 47 years of experience in the jewellery industry. For more than a decade, My Jewellery Shop has been an integral part of the Nobby’s Beach community, with most of our staff each bringing over 10 years of expertise to ensure exceptional service and craftsmanship.
Q: Are your pieces sustainably made?
A: Yes, all of our jewellery is crafted using ethically sourced and recycled materials, including our packaging, ensuring a commitment to sustainability at every step. We take pride in creating beautiful pieces that are both environmentally conscious and responsibly made.
Q: Do you have a jeweller on site?
A: Yes, we have an on-site jeweller available in-store on Tuesdays and Thursdays who can assist with design ideas, provide quotes, and complete minor repairs on the spot. This allows us to offer you expert advice and quick service for your jewellery need.
Q: Do you clean jewellery and how long does it take?
A: Yes, we offer professional jewellery cleaning services. For engagement and wedding rings, the cleaning process typically takes around 20 minutes. White gold pieces, however, require rhodium plating approximately every 18 months, which involves a jeweller's expertise. For other jewelry items, cleaning may take up to 5-7 days, depending on the condition and design of the piece.
Q: Does your jewellery come with a guarantee?
A: Yes, most pieces come with a 12-month manufacturer's guarantee. We are happy to assess any item outside of this period if the damage appears unreasonable. Additionally, all engagement and wedding rings purchased from My Jewellery Shop come with a 7-year Diamond Guarantee, which requires a complimentary clean and inspection every 6 months to maintain the validity of your diamond warranty.
Q: Can you cut my ring off if it gets stuck?
A: Yes, most of our staff, along with our on-site jeweller, are trained to safely remove jewellery pieces that may be stuck, including cutting off gold and silver rings if necessary. After removal, we will provide a quote for repair and resizing of the piece, should you choose to proceed with restoring it.
Q: Are your diamonds ethically sourced?
A: Yes, both our natural earth-grown diamonds and lab-grown diamonds are sourced with traceable origins. Each diamond we source is accompanied by a certificate to verify its origin and authenticity. This ensures that every diamond we offer meets the highest ethical and quality standards, giving you peace of mind with your purchase.
Q: Where can I find you?
A: We are located at 2231 Gold Coast Highway, Nobby Beach, QLD, 4218, and are open 6 days a week. Additionally, you can shop with us online anytime, 24/7.
Q: Do you have on-site parking?
A: Yes, we offer free on-site parking conveniently located right in front of our store, with wheelchair access for ease of entry. This makes it a convenient option for those looking to avoid crowded shopping centres and provides a comfortable experience for elders and anyone with mobility needs.
Q: How long does shipping take?
A: Orders are typically processed within 24-48 hours, during which time you will receive a dispatch notification and tracking number. For more detailed information about shipping timelines, please visit our shipping page.
Q: How do I return my purchase?
A: If you wish to return your purchase, please visit our returns page for detailed information and instructions.